Frequently asked questions

A Jamaica-focused marketplace for transfers, experiences, food, villa services, content, and other visitor services.

No. The marketplace focuses on Jamaica-specific services and experiences rather than airfare or ordinary hotel inventory.

Yes. Guest requests can be managed through a secure link sent to the email used for the request.

A request is confirmed only after the provider confirms the service details and any required payment step is complete.

USD is the default transaction currency unless the listing or checkout explicitly says otherwise. Any JMD amount is an estimate when shown.

No. Payment information should be handled through the configured payment provider, never shared directly with a vendor.

Airport, destination, date, arrival time, flight number, passenger and luggage count, accommodation, and contact details.

Yes. Include the request so the provider can confirm whether the vehicle and seat are available.

Submit the airport, destination, date, passengers, and flight details. The provider then confirms the vehicle, meeting instructions, timing, and service terms before the request is final.

Requesting in advance gives the provider more time to confirm the route, vehicle, luggage fit, child seats, and special instructions.

Private transfers can be requested when a provider offers a vehicle and route that fit your party. Availability and price are confirmed during the request.

Some providers may offer shared service. Passenger limits, timing, luggage rules, and price structure are confirmed for the specific request.

Yes. Include both arrival and return details so the provider can confirm whether a round trip can be arranged.

The price depends on the airport, destination, vehicle, party size, service type, trip direction, stops, luggage, child seats, and accessibility needs. The provider confirms the applicable amount before anything is charged.

Include the flight number and ask the provider to confirm any flight monitoring, waiting-period, rebooking, or delay policy for the transfer.

Ask for a grocery, meal, or other useful stop in the request. The provider confirms whether it fits the route and any additional terms.

Ask a provider or concierge about connecting transport with a resort pickup, attraction stop, private driver, or custom itinerary. Each service must be confirmed.

The best airport depends on your flight and where you are staying. MBJ serves the Montego Bay tourism region, KIN serves Kingston and wider routes, and OCJ is a smaller north-coast option where service is available.

Yes. Private drivers and concierge requests are designed for routes that do not fit a fixed listing.

No. Each listing states whether it is private, shared, instant, request-to-book, or inquiry-only.

No. The listing-specific policy controls the request, and some situations require provider or support review.

The provider confirms safe operating conditions and applies the published weather or cancellation terms.

A badge represents a specific verification task completed by the platform, such as identity or document review.

No. Service details, availability, safety, and licensing questions still need to be confirmed for the specific provider and listing.

Concierge can help shape a multi-service request. Each provider confirms its own availability and terms.

Requests can be made island-wide. The team will confirm what can be arranged for the dates and location.