A hand when you need it

Help Center

Find answers about booking, payments, transfers, cancellations, providers, accounts, safety, and technical support.

Answers for the journey.

Choose a service, select your date and guests, then send a request. The provider confirms availability before your booking is final.

Your request is sent to the provider. Once they confirm the details, you receive the booking information and next steps.

The listing or checkout flow explains what is due now, what remains, and which currency applies. Never send card details to a provider by message.

Cancellation terms can differ by service. Review the listing policy and contact support when a decision needs review.

Include airport, flight number, arrival time, passengers, luggage, accommodation, and a WhatsApp number when available.

Verification badges describe specific administrative checks completed for that provider. They are not a blanket guarantee of every service detail.

Use the secure guest-management link sent to the booking email. If it expires, contact support with your booking reference.

Keep provider communication on the platform, share accurate guest details, follow operator instructions, and report concerns quickly.

Try again once, note the time and page, and contact support with screenshots or your booking reference. Never send passwords or full card numbers.

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