Details matter
Safety & trust
Trust should be built from visible processes and accurate expectations — not unsupported badges.
How we think about trust
Clear details.
Real responsibility.
What provider badges mean
A badge should correspond to a specific platform check such as identity review, business document review, or platform approval. A badge does not guarantee every aspect of a service.
Customer responsibilities
Share accurate guest and accessibility information, follow provider instructions, keep communication respectful, and report concerns quickly.
Provider responsibilities
Keep listing details current, respond within the stated window, communicate changes promptly, and provide the service as confirmed.
Secure payments
Payment should happen through the configured platform payment flow. Never share complete card information in messages.
Protected communication
Keep key booking details in the platform or support channel so there is a clear record.
Report a concern
Use contact support for a safety concern, incident, or service issue. For an immediate emergency, contact local emergency services first.